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Computer Science & Information Systems

Frequently Asked Questions

What is ILLiad?

ILLiad is a system that libraries use to manage borrowing and lending among libraries. Through ILLiad, the Pace Community can borrow items from libraries worldwide. 

How do I log in to ILLiad?

Go to the ILLiad login page. You can find it under the Quick Links on the library home page. Log in with your Pace Portal username and password. If you are a first-time user, you will be prompted to fill out a short form giving us contact information.

What can I borrow through an interlibrary loan?

The Pace Interlibrary Loan service is intended to serve Pace-related research, scholarship, and course work. You may request books, DVDs, journal articles, book chapters, dissertations, theses, or other items if they are not available in the Pace catalog or are checked out or missing.


What cannot be borrowed using an interlibrary loan?

  • E-books -  Most libraries do not loan e-books via ILL.
  • Textbooks -  We are happy to place requests for current textbooks, but please be aware that these requests are rarely successful. Pace does not lend out its current textbooks to other institutions because they are in high demand among our students. Most other institutions follow the same practice.
  • Reserve items - We do not generally place requests for items on reserve in the Pace libraries, but we will make exceptions to this case-by-case rule.

Dissertations and theses

We will make every effort to borrow a dissertation or thesis for you, but these items are often unavailable for loan.

How much does ILL cost?

There is no charge to use the Pace ILL service. Any current student body member, faculty (including emeriti), or staff can use Pace's ILL. However, there are two ways you can incur charges:

  • If an item you borrow is lost or damaged while in your possession, you are responsible for any charges assessed by the lending library. We define "in your possession" as the time from when you are notified that the item is available for pickup until the time our staff marks it as returned by you.
  • Sometimes we cannot find a library willing to lend us a dissertation or thesis. In this event, we can purchase a PDF copy of the document through ProQuest and pass the cost on to you. We will never do this without confirming with you first that you want to purchase the item.

How do I renew?

You cannot renew items you received via ILLiad directly. You must contact the ILL department at your home library.

Where do I pick up my items?

You will be notified by email when your book or any other physical item is available for pickup. Items may be picked up at your campus library's circulation desk.

Where are my articles?

You will receive an email when your articles are available. In most cases, they will be delivered to your ILLiad account; log in to retrieve them. On the left side menu, click on Electronically Received Articles — download articles to your computer or USB drive. The articles will expire and disappear from your ILLiad account in 30 days.

How long do I get to keep things I borrow?

Items borrowed via ILLiad have loan periods and renewals defined by the lending institution. You will be notified of the due date at the time of checkout. The lending library can recall any physical item for one of its patrons. 

Articles are delivered electronically and are yours to keep. Remember that they will be automatically deleted from your ILLiad account after 30 days, so download them to your personal computer if you want to keep them.

How long does all of this take?

The timing varies depending on your request and where it is being sent. Newer articles are usually delivered within 24-48 hours during the work week. Older articles sometimes take a few days because they must first be scanned before being delivered electronically. Books borrowed through ILLiad can take anywhere from 3 days - 2 weeks, depending on the distance and shipping method.


Search WorldCat

OCLC WorldCat is an online catalog that contains the holdings of thousands of libraries worldwide. To see which libraries own the item you need, search here. Use the links to create an ILLiad request.

Search for an item in libraries near you: >>

Interlibrary Loan Contacts

New York - Interlibrary Loan Service - 212-346-1734 or email

Pleasantville - Interlibrary Loan Service - 914-773-3853 or email

Law School - Interlibrary Loan Service - 914-422-4137 or email

Problems with your ILLiad Account?

  • If you get a message that you can't log in because "user not found," contact the ILL department at your home campus and ask them to check your ILLiad account. 
  • If you request items in ILLiad and they show the status "submitted by customer" for more than one business day, contact the ILL department at your home campus.