Library: Library Assessment Plan: Assessment Framework

POS Learning Framework Assessment

Point of Service Learning Framework Assessment
Service Outcomes	Individual interaction effectiveness Research skill development User confidence enhancement Future resource utilization
Type of Assessment	Individual interaction surveys, Learning outcome measurements, Service analytics, Competency assessments
Assessment Description	Point-of-service interactions are evaluated by systematically collecting user feedback and learning outcomes data through the libanswers reports to ensure effective knowledge transfer and skill development.
Responsibility	Heads of Research and Circulation Services
Results Distribution	Heads of Research and Circulation Services, Head of Library Assessment
Assessment Schedule	Semesterly
Last Assessment Occurred	December 2024
Action Taken Based on Assessment Data	Implementation of enhanced training modules based on identified skill gaps and user feedback patterns
Research Consultation Services Assessment
Service Outcomes	Research strategy effectiveness Consultation relevance User skill application Long-term research capability
Type of Assessment	Feedback forms, Consultation analytics, Follow-up assessments
Assessment Description	Research consultations are evaluated through feedback collection and outcome analysis to ensure adequate research support.
Responsibility	Heads of Research and Circulation Services
Results Distribution	Heads of Research and Circulation Services, Head of Library Assessment
Assessment Schedule	Quarterly
Last Assessment Occurred	December 2024
Action Taken Based on Assessment Data	Enhanced consultation scheduling system implementation and development of specialized research guides based on recurring consultation themes
Virtual Reference Support Assessment
Service Outcomes	Query resolution success Virtual assistance quality Response timeliness Resource referral effectiveness
Type of Assessment	Chat transcripts analysis, User satisfaction surveys, Response time metrics
Assessment Description	Virtual reference services are evaluated through systematic analysis of interaction quality and user experience metrics to ensure consistent service excellence.
Responsibility	Heads of Research and Circulation Services
Results Distribution	Heads of Research and Circulation Services, Head of Library Assessment
Assessment Schedule	Monthly
Last Assessment Occurred	January 2025
Action Taken Based on Assessment Data	Implementation of new chat FAQ features and expanded knowledge base based on common query patterns
Circulation Services Assessment
Service Outcomes	Patterns in resource utilization Accessibility of materials Effectiveness of course reserve systems User satisfaction metrics
Type of Assessment	Usage statistics, User satisfaction surveys, Resource accessibility metrics
Assessment Description	Circulation services are assessed by continuously monitoring their effectiveness and user satisfaction, analyzing resource utilization and accessibility, and ensuring optimal service delivery and collection management.
Responsibility	Heads of Research and Circulation Services, Circulation Services Team
Results Distribution	Heads of Research and Circulation Services, Head of Library Assessment
Assessment Schedule	Monthly
Last Assessment Occurred	January 2025
Action Taken Based on Assessment Data	Improved course reserve system based on usage patterns and user feedback by buying new textbooks. Additional staff training was implemented.
Scholarly Communication Support Assessment
Service Outcomes	Publication strategy effectiveness Research impact enhancement Repository submission success Faculty engagement levels
Type of Assessment	Faculty feedback surveys, Impact metrics tracking, Repository usage statistics
Assessment Description	Scholarly communication services are evaluated by comprehensively analyzing research impact outcomes and faculty engagement metrics to optimize support services.
Responsibility	Heads of Research and Circulation Services
Results Distribution	Heads of Research and Circulation Services, Head of Library Assessment
Assessment Schedule
Last Assessment Occurred
Action Taken Based on Assessment Data	Enhanced repository submission workflow and implementation of new impact tracking tools based on faculty feedback
OER and Affordable Learning Materials Assessment
Service Outcomes	Cost reduction achievement Faculty adoption rates Resource accessibility
Type of Assessment	Cost savings analysis, Faculty adoption rates
Assessment Description	To ensure program effectiveness, OER initiatives are evaluated through a comprehensive analysis of cost savings, adoption patterns, and educational outcomes.
Responsibility	Heads of Research and Circulation Services, Head of Library Collections
Results Distribution	Heads of Research and Circulation Services, Head of Library Assessment
Assessment Schedule	Semesterly
Last Assessment Occurred	December 2024